YouTube: An Analytical Approach (Part 2)
In the last post, I did a micro-study of Kinoki Detox Foot Pads and the way they are being portrayed in the realm of YouTube. In addition to analyzing the “views” count on the website, I adjusted the quantity by minutes to give a better representation of the exposure YouTube is actually giving the Kinoki brand.
This time around, I will examine the user feedback to the videos that were part of the study. If I had been the one who had actually posted these videos, I would be able to utilize YouTube Insight, a powerful built-in tool that turns an ordinary YouTube video into something that resembles an online focus group (there will be more on this tool in the future). Seeing as how I am not interested in posting my own videos about Kinoki Detox Foot Pads, I will have to rely on the inexact method of comment analysis and “feel it out”.
First, a red flag. On the positive videos, there were only a couple of comments that were all positive and framed as customer testimonials reiterating their “refreshing feelings” and how using them had changed the users’ lifestyles for the better. After three or four comments, the commenting feature had been disabled, thereby locking in a few positive comments and keeping naysayers from commenting on the wall. That, and the videos themselves were infomercials in the guise of “health update” news reports. Rather suspect if you ask me.
On the videos that allowed commenting, the tone was overwhelmingly negative. A couple of comments would be users who have actually used the product and would claim that the Kinoki Detox Foot Pads actually made them feel better, to which users would instantly become outraged and prove them wrong with their elite high school chemistry knowledge.
In review, the coverage of Kinoki Detox Foot Pads on YouTube is quite negative, both in videos and commentary. If an undecided consumer were to consult YouTube to make a more informed decision, they would more than likely decide not to purchase these foot pads — maybe changing your diet is the way to go after all. I still swear by my twice-daily regiments of snake oil.

November 12th, 2008 at 5:48 pm
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