Social Media Monitoring Statistics – 2010 Newspaper Facebook Report

January 3rd, 2011
Posted by: Alla
Posted in ImpactWatch Features, Slurp140, Twitter

twitter monitoring

We are passionate abo0ut social media monitoring here at ImpactWatch. Therefore, we wanted to share some of the social media statistics for two recent blog posts on the The Bivings Report about our 2010 newspaper facebook fan study.

Infographic entry (published on 12/14)

  • 132 likes on facebook
  • 52 tweets
  • 1,485 page views since 12/14 (making it the #5 most popular TBR post in the last month)
  • 7 total disqus comments
  • Picked up by Facebook News, feedburner, twitter, sites on tumblr, and poynter.org

Top 10 List (published on 12/17)

  • 167 likes on facebook
  • Average time on site for the post – 1:50
  • 109 tweets
  • 2,820 page views (making it the #3 most popular TBR post)
  • Picked up by feedburner, twitter, sicrono.com and facebook.

Are you curious about what other developments the Bivings Group is monitoring? Check out our two new new SLURP140s – one about the CES 2011 conference, and one about the launch of Drupal 7.  With SLURP140, we are able to track multiple hastages and usernames via the global twitter stream – and track the most influential users and keywords pertaining to a certain event.

2010 Newspaper Facebook Fan Page Study – Top 10 Results

December 21st, 2010
Posted by: Alla
Posted in Facebook, Media Monitoring, Studies, The Bivings Group, Web 2.0

(Cross posted from the Bivings Report)

The Bivings Group has just completed a newspaper online interactivity report looking at Facebook fan engagement amongst the nation’s top 100 newspapers (as determined by circulation). Our main focus was to compare large and small newspapers across the nation by looking at the number of fans that interacted with the newspaper and amongst themselves via posted content via Facebook Fan pages. Over 1,000 individual wall posts were used to determine the averages seen in the above picture.

In addition to ranking each paper by the number of Facebook fans, we also looked at number of comments per post, and the variety of post on each page. The overarching intent was to create a ranking that allowed large regional newspapers to compete on an even digital playing field with large national papers.

  1. The Washington Post – The Post ranks 3rd in number of Facebook fans within the top 100 US newspapers, but it’s particularly effective form of audience engagement is what ranks it at the top of our list. It averages 41 likes and 55 comments for every post on it’s fan page wall, and maintains a very high fan-to-circulation ratio. The Post also features two custom tabs and its editors periodically use HootSuite to schedule posts and ensure a consistent stream of information to its readers.
  2. The Chicago Tribune – It may be ranked 9th in the US in terms of circulation, but the Chicago Tribune has its Facebook engagement down to a science. It boasts a custom Welcome landing page, a number of newspaper-specific sub pages,as well as a discussion tab. This is in addition to it’s high average number of likes and comments on every post, and its continuous reader questions.
  3. The Arizona Republic (azcentral.com web portal) – Due in part to its collaboration with AZcentral.com, the Arizona republic is ranked 3rd on this list despite having a 40% lower circulation than the first-ranked Washington Post. Its average number of likes and comments on posts (as a function of its total number of Facebook fans) shows that Arizona Republic routinely engaged a larger number of its fan base.
  4. The Denver Post – This regional powerhouse newspaper has a greater number of Facebook fans than the nationally-distributed Los Angeles Times. The average number of likes and comments on newspaper’s posts are similar to newspapers with much larger circulations. Likewise, the Denver Post utilizes custom tabs to post Contests and Classifieds on its fan page.
  5. San Jose Mercury News – This newspaper ranks 8th in circulation within the United States, but we’ve ranked it 5th on this list due to its consistently active Facebook fans. Often, the fan page will feature simple status updates (sans links) and will ask the readers questions or just wish them a good morning. It is this variety in fan communication that earns the Mercury News a spot in the top 5 of this list.
  6. The New York Times – This is the nation’s third largest newspaper in terms of circulation, but is by far the most popular news source on Facebook with over one million fans. In fact, their number of Facebook fans actually exceeds their daily circulation – which is something no other top 100 US newspaper has accomplished. However, the number of comments and likes that their posts attain do not show proportional engagement of their one million fans.
  7. The Los Angeles Times – This west coast paper’s fan base is surpassed in number by much smaller regional papers such as the Denver Post. However, its fans state engaged and its numbers of average likes and comments remain fairly high.  Distinctive feature: their posts are often published using HootSuite – as opposed to manually sent on Facebook.com.
  8. The Cleveland Plain Dealer (Cleveland.com web portal) – By partnering up with the Cleveland.com web portal, the Plain Dealer’s Facebook an page become a hub of all things Cleveland-related.  The page also encourages fans to post pictures and otherwise interact with the Plain Dealer news, sports, and entertainment stories that they post.
  9. USA Today -   The page boasts an impressive number of Facebook fans and often asks their fans questions relating to the links that they are posting. However, with a circulation of over 1.8 million (and being one of the best recognized national newspapers)– one would think that USA Today can attain a higher number of fans than 38,000.
  10. The Wall Street Journal – This may be the largest US newspaper in terms of circulation (and one of the only ones with a profitable content paywall on the website) , but it’s follower and fan engagement numbers are still only a fraction of those on the NY Times Facebook page. Nonetheless, the page is frequently updates and fans are able to have lively discussions about each post.

Black Friday 2010: How NOT To Have an Impact

November 30th, 2010
Posted by: Alla
Posted in Facebook, marketing, Slurp140, Social Media Apps, Twitter

Online media monitoring is our bread and butter here at ImpactWatch.  Thus, we were very excited about retailers using Foursquare check-in specials to encourage visitors to use social media and get discounts.  Using social media monitoring software like Slurp140, it was possible to track the number of users who tweeted their check-ins and/or used the hashtag #blackfriday .

An AdAge article article looked into the Foursquare check-in statistics from the shopping-filled day – and determined that many of the stores who angled the most of Black Friday check-ins fell short.  Case and point – Radioshack. This retailer has not typically served as a ringleader for Black Friday deals, but it was offering Foursuare users a discount of 10% for checking in, 15% if they’re the mayor, and 20% for unlocking the “Holiday Hero” Badge. Nonetheless – as you can see in the graph – Radioshack failed to crack into the top 10 most-checked-in retailers on Friday.

It is also important to note that without any special promotions or discounts, Starbucks beat out every retailer with over 25,000 check-ins throughout the course of Black Friday.

Engaging a tech-savvy consumer was a good marketing idea for the electronics company,  but when it came to the sheet volume of check ins  – it fell short.  This does not mean that partnering with Foursquare to offer deals to customers is an ineffective idea  – (Gap accomplished it effectively on Facebook Places this month) – but measuring the impact of social media and geo-location campaigns can be tricky when larger retailers are crowing out the little guys when it comes to volume. For more information on IW’s media monitoring tools, click here.

(image source: mashable.com)

Conference Twitter Monitoring with SLURP140: AZEC10 and ARNOVA

November 18th, 2010
Posted by: Alla
Posted in Screenshots, Slurp140

The last several days have been busy for SLURP140 – as it has been utilized by a number of conferences and events to track Twitter use and statistics.

The ARNOVA non-profit organization is currently using SLURP140 for its annual conference, while the Arizona Entrepreneurship Conference is utilizing the tool for its fifth annual leadership conference. Both organizations were new to using a Twitter aggregator, but are now able to glean new statistics and information from the online discussions that are going on around their events.

As we’ve written before on the ImpactWatch blog, the robust social media monitoring tools within the IW suite allow for the aggregation of analytic and statistics about the social media sentiment associated with certain products,  events, and ideas.  SLURP140 is the free analytical tool put out by the Bivings Group in order to showcase the social media functionalities present within Impact Watch.

If  you are interested in seeing how ImpactWatch functions outside of the social media sphere, check out our demo.

Echo Chamber: Facebook’s Project Titan Email Announcement

November 16th, 2010
Posted by: Tyler Gray
Posted in Facebook, Slurp140, Twitter

As mentioned on The Bivings Report, last Thursday we launched a new instance of Slurp140 to track discussions on Twitter surrounding Facebook’s fairly well hyped “Project Titan” which CEO Mark Zuckerberg clarified is in fact, not a “Gmail Killer.”

Looking at the results of http://www.slurp140.com/titan/ a few things stand out:

1. Discussion about Facebook’s announcement were largely confined to a small and specific set of people.
In other words, total insider baseball.

For the Facebook announcement, the ratio between total number of tweets (13,813) and people tweeting (12,257) is much closer than breaking news stories we have tracked. When we used Slurp140 to track the story of a armed man holding hostages in the Discovery Channel building, there were a total of 16,665 tweets by 9,639 people- The majority of which happened in a shorter 3-hour time frame.

As for the reaction to the Facebook announcement, while @petershankman, founder of HARO was certainly not impressed, from reviewing the stream majority of tweets were informational in nature or related to questions about privacy and possible Facebook data mining: via @jeffsayre: “Facebook email? All they’ll need now is an online bank, restaurant and bathroom. No one will ever leave. #bigbrother #privacy”

Secondly, just like a photo rumored to be of the Discovery channel shooter circulated widely, misinformation and rumors about the Facebook email system did as well.  While I agree with Peter’s sentiment that applying for jobs with your new @facebook email account generally isn’t a good idea- In the strict sense this really isn’t possible. As Zuckerberg explained in the Q&A- the Facebook email system & spam filters are configured  for communicating within your current network of friends. In most instances, you’re probably not Facebook friends with your future boss. If on the other hand you are,  it might actually be a good idea to shoot them an email over Facebook inquiring about the job opportunity.

Third while concerns about privacy and data mining are of course legitimate, in comparing Facebook email to Google, Facebook is actually less intrusive. As Zuckerberg explained, Facebook’s ad targeting is based on what users list as their likes and interests, while Google actually does search the content of your email in order to display ads. In this case, Facebook is technically the more private option.

2. Spikes in conversations correspond to live video / main stream media coverage.

This seems obvious, but at the same time it has some interesting implications- Namely that while a topic which originates on Twitter can certainly gain momentum and become a trending topic, most people don’t tune in or join the conversation until the ‘traditional’ media picks up on the story. Secondly for any kind of press conference, seminar or major announcement, having some kind of live video stream will almost certainly lead to a bump in conversations.  This is evidenced by the smaller bumps in traffic when news outlets such as Reuters filed their first reports about the announcement.

Slurp140 stats for Project Titan are on the left whereas Discovery stats are on the right. In the near future we will be analyzing the entire archive of Tweets to determine sentiment analysis.

 

Titan-Hourly-Day-HourDiscovery-Tweets_Hourly-Day-Hour

SLURP140 tracks the TEDx MidAtlantic Conference

November 4th, 2010
Posted by: Alla
Posted in Slurp140, Social Media Apps, Twitter, Web 2.0

This week SLURP140 has been tracking the TEDx MidAtlantic event being held in Washington, DC on November 5th.

Using the ImpactWatch Social Media Monitoring tools, this version of SLURP   140 can serve as your go-to guide to seeing what kind of information is presented during this set of TED talks. If you are unable to attend, watching this SLURP-stream should allow you to glean the most important facts and tidbits from the speakers. We will also be tracking the conference hastags and seeing which users stand out as the event’s shining (twitter) stars.

Interested in going to the always-informative TEDx event yourself? The details for the event are as follows:

  • Sidney Harman Hall in Washington, DC
  • Time: All Day (8am – 8pm)
  • Number of speakers: 22
  • Number of attendees: 750

Slurp140 Tracks the 2010 Midterms- U.S. Senate

October 28th, 2010
Posted by: Tyler Gray
Posted in Blogs

Highest Volume Twitter: On October 20th we set up Slurp140 to track all mentions of official candidate accounts in California, IllinoisNevada, Washington and West Virginia. Here both the total volume of tweets and number of people tweeting is generally in line with national media coverage. Given that since October 20th, only 1,251 people have referenced the WV Senate campaigns, perhaps the candidates there can be forgiven for not devoting time or resources to this medium. While there are certainly a large number of anonymous accounts and trolls, a quick look at the leaderboards indicates that with the exception of West Virginia, those on the leaderboards are predominantly against the Democrats.

1. Nevada: 19,736 tweets by 4,827 people.
2. California: 15,459 tweets by 5,406 people
3. Washington: 12,152 tweets by 2,600 people
4. Illinois: 6,206  tweets by 1,145 people
5. West Virginia: 3,851 tweets by 1,251 people

In examining the graphs, you can see the spikes in chatter correlate to major news stories, new television ads and perceived gaffs by the candidates:

California:
SLURP 140- California Senate Race

Nevada:
SLURP 140- Nevada Senate Race_tweets per day

Feature of the Week: Social Media Monitoring in IW

October 8th, 2010
Posted by: Alla
Posted in ImpactWatch, ImpactWatch Features, Social Media Apps, Social Media for Business

This week we are introducing a new angle to the IW blog, aptly named “Impact Watch Feature of the Week.” In these posts, we’ll explain and showcase one ImpactWatch feature every week to help illustrate how important using IW can be for a business or department.

social media

IW's Social Media Monitoring

Social Media Tracking: Facebook and Twitter integration in ImpactWatch

Did you know, that in addition to tracking keywords and news across the blogosphere and open source media – that Impact Watch can also integrate real-time Facebook and Twitter information? ImpactWatch offers users the ability to look for certain keywords across unprotected and publically-available tweets and facebook messages. This includes messages posted to users’ walls, public groups, as well as Facebook Fan Page posts by companies and businesses who mention tracked keywords.

The data generated through Twitter aggregation (using a souped-up version of SLURP140) will be able to be graphed and charted, just like the standard IW-generated reports.  The the data gleaned through a real-time use of twitter will enable many organizations to use Twitter to detect new trends and hot-button issues in their business realm. With ImpactWatch, your business can have it’s very own trip-wire reporting system – with all the generated data coming from Twitter.

The advanced social media monitoring features within ImpactWatch enable users to search through hashtags and keywords within both Facebook and twitter posts – allowing businesses a greater understanding of their market and business climate. These social media features enable companies to stay in tune with the rapidly changing public perceptions and trends, while simultaneously being able to track changes through a customizable dashboard.

Of course, this social media information tracking is an addition to the already-extensive list of IW features such as

  • Customizing report generation for your company’s needs
  • Simplifying clip collection and tagging across open source media AND the blogosphere
  • Creating custom graphs and metrics
  • Automating daily email briefing

Slurp140 and the Wisdom of We Conference

September 20th, 2010
Posted by: Alla
Posted in Blogs

This past week the IW-powered Slurp140 was utilized by the organizers of the Wisdom of We conference in order to track twitter activity. Looking back on the event, we are able to analyze the tweets, hastags, and clients used by attendees and those interested in the WOW10 gospel. Using some of the same formulas and reporting mechanisms that The Bivings Group uses for ImpactWatch, we are able to generate reports about twitter-specific information generated during WOW10.

The WOW10 conference held a TwitPic contest after the conference closed wherein attendees submitted their favorite conference pictures and notable phrases scribbled on note pads. Overall, more than a thousand tweets with the hashtag #WOW10 were shared, many people sharing quotes from the speakers and talking about the wine.

Below are some of the statistics that we were able to glean from the one-day conference in California.


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