ImpactWatch Blog

ImpactWatch now displays a real-time feed of custom filtered tweets right on your dashboard.

Based on Slurp140 technology, the new Twitter stream updates automatically to display new tweets, a leaderboard of most frequent tweeters, and stats on your tweets over time.

Best of all, you can instantly reply to or retweet any mention right from your tweet stream!

The new Twitter tool complements ImpactWatch’s existing range of feed sources which includes print, online or broadcast news, and social media sources. Depending on your monitoring and measurement needs we can customize your platform with the sources that are important to you.

Graphs and statistics also update in real-time on the Dashboard page, so you can see the who, when and what of your Twitter coverage.

We have a lot of features on the way in the coming weeks, so keep an eye out for more. Sign up for a Demo Account now to check it out!

To show off the fantastic features of ImpactWatch (IW), we consistently run a demo highlighting a particular news topic, similar to how our clients track mentions of their brand or industry.  For the past several months, we’ve been running a demo on New Energy.  This includes everything from wind power to biofuel, and includes key stakeholders and various messages.  For this summary, I drew metrics from June 1, 2009 to August 31, 2009.  I also drew some comparisons with the previous three month period.

It’s about time for a new demo, so I created a report using the various graphing and reporting features which are fully customizable on IW.  I found out some interesting things about the various new energy sources by looking at the articles brought in from over 5300 online sources.  Make sure you click on the graphs to see them in full high-res.

Comparing the various “competitors” was interesting.  Wind Power was always on the top of the heap, but seemed especially high during the month of July.  Delving deeper into the articles which made up that month showed that criticisms of wind energy, a ban on the use in North Carolina, and home tips for wind energy resulted in the increased coverage.

Week-by-week, Water Power was consistently the second-lowest competitor with the exception of the week ending in the 24^th of August.  This week had a lot of news on the Federal Energy Regulatory Commission (FERC) announcing an agreement with the state of Maine to coordinate schedules and procedures for the review of new tidal energy projects off the coast.  By the next week, this coverage had decreased and Water was back in its normal position among the competitors.

The stakeholders were of particular interest.  Within ImpactWatch, once a graph is created you can click on the segments to view the articles which made up that particular piece of the pie.  I delved deeper to find out why some politicians were in so many articles.  The reader should note that this graph does not include Barack Obama (though we were tracking him) due to the fact that his mentions represented over 70% of the graph when included.

Al Gore’s prominent number-one spot should be no surprise as he is known for his outspoken activism for clean energy and the environment.   Sarah Palin mentions are a mix between statements from her on new energy and criticisms of her plans.  Joe Biden is mostly mentioned in the context of current environmental plans and his opinion on them.

A supermajority of the articles contained messages about politics or development of the new energy sources.  When comparing the message pickup from the previous three months to the time period shown in the graph, articles containing global warming mentions were down over 5%.  This 5% was almost completely taken over by articles about politics while the percentage of articles about development stayed nearly the exact same (42.2% –> 43.2%).

This sample report shows off some of the great features of ImpactWatch.  Not only is it a platform for storing reports for an indefinite length of time, but it’s incredibly easy to use the system to pin-point the reasons behind fluctuations in coverage for a variety of messages.  Contact us for a walkthrough of the more advanced functions that IW can provide, including social media monitoring, advanced graphs, and more.

With the Beijing games’ conclusion in August, the Olympics Demo we’ve been running has a lot to show for itself. Over the course of the summer, we picked up thousands of news stories ranging from athletic scandals to the cuisine of China, medals sweeps to Tibet supporters.

Overall, as noted in our previous posts, the Olympic games held a much higher favorability rating than that of host China. Nearly all articles reporting on sporting results were much more correlated with the Olympic Games or other countries, while China’s stories consisted largely of pollution, Tibet, and human rights.

As the games began, the “Phelps Fever” swept the press. With the flexibility of the ImpactWatch platform, I was able to add attributes to tag all articles related to Michael Phelps. Taking data from August, here is a graph I generated showing the topics breakdown:

It is incredible to see that out of the articles published about athletes, Phelps-related stories comprised of nearly 1/5 of the total news about athletes. I had expected it to be slightly higher, but this is still an incredible percentage.

Our demo worked out just as we had intended. Aggregating articles about the Olympics and arranging them in intelligent and meaningful ways yielded interesting results, as well as provided an outlet to showcase the features of the ImpactWatch platform. As this demo was my first IW experience, I am convinced that the platform is a valuable tool for monitoring media (our clients agree!).

We’re throwing some ideas around within the IW team for a smaller-scale demo in the future, and so far we’ve come up with UFOs, assorted B-list celebrities… have a suggestion? Drop it in the comments, we’d love to hear it.

As the Olympic games have kicked off over in Beijing, I thought it was time to update the topics and issues portion of the demo to reflect current events. We’ve removed some of the topics and issues that are no longer in the news (such as the torch run) and added some others that have come to light since the 8th. So far the new additions are medal race, journalistic freedom, and security. Have any ideas for other issues or topics we should be tracking for the report on the games’ duration? Let us know in the comments.

With only three days left before things kick off in Beijing, our ImpactWatch demo has made itself clear: within the media, China is being portrayed at a far less favorable rate than that of the actual Olympic Games. Even with widespread buzz addressing athletic performance enhancers, coverage of China’s human rights record, air pollution, algae blooms, and authoritarian domestic policies have been pushed to the forefront of western media. While glittering articles about athletes’ preparations boost the favorability of the Olympics, China is struggling to find its own crutch topic under the strain of relentless criticism and unfavorable press.

The graph below illustrates what I’m talking about:

 Even from this raw graph of daily average favorability, the difference is quite noticeable. When I visualize by month to show overall trends, things get interesting:

These trend lines highlight the discrepancy between the two topics. While the Olympic Games’ average favorability has had its ups and downs, its average favorability has both remained positive and increased in positivity from May to August.

China has not fared as well in its coverage; while enjoying two relatively neutral months (May and June), its favorability rating began to falter in July (-.13) and August (-.29). Quite the opposite of the Games’ coverage, China’s trend line indicates both a negative rating and an increase in negativity from May to August.

As the Games’ opening ceremony nears, a new chapter in our ImpactWatch demo begins. With Beijing as a stage, the world — and our demo — is all eyes…anything could happen.

After last week’s debacle with Barack Obama’s MySpace page, lots of bloggers have been discussing whether or not political campaigns should take control over MySpace profiles and other voter-created websites and online groups. It’s no surprise that bloggers have been covering this issue, but I wondered to what degree the story had reached mainstream media (MSM) outlets.

I did a quick Google search for articles about Barack Obama from May 2 to May 4. I limited my search to print media outlets (newspapers and magazines) and major online news sources (such as CNN.com or MSNBC.com). I did not include blogs, international sources, or TV/radio outlets in my search. To further narrow my search, I only considered articles that were directly about Barack Obama–his name was either in the headline, or he was a substantial part of the story. I did not include political overviews or articles where he was mentioned in brief.

I found 51 articles over the three days, 10 of which were about Barack’s MySpace page. I marked particularly negative articles with an asterisk.

Political blogging growing like a vine*
Barack Obama Could Lose Some ‘Friends’ In MySpace Debacle*
This Should Make Bloggers Happy *
Learn from Obama: Hire a Professional *
Campaign takes control of ‘official’ MySpace site
Between Barack and MySpace
I’m Sorry, Barack, We’re Through*
Obama Campaign Asks: Is it MySpace or Yours?
Obama Takes MySpace Page from Backer
Obama to MySpace: That’s MyPage

These 10 articles were spread over 8 different publications and make up 20% of Barack-specific coverage during May 2-4. I was pretty surprised that such a variety of MSM outlets, some of them very significant publications, picked up on this story. I was also surprised that MSM outlets were so critical of Barack’s efforts at regaining control over his MySpace page. I expected that since most newspapers and magazines maintain top-down strategies in most of their media coverage, they would be supportive of the transition to the “official”, rather than voter-controlled strategy.

To see the articles I included in my survey, please take a look at my datasheet.

Our media monitoring platform, ImpactWatch, would be perfect for tracking an issue such as this one. In order to complete this analysis, I had to manually search through Google results. If I had used ImpactWatch, this search would have been automated, allowing me to pre-determine which news sources I would be tracking. In addition, ImpactWatch would have given me a mechanism for sorting, graphing, and ranking the results according to subject, source, author, and bias (positive, negative, neutral).

For more information about ImpactWatch , check out the website and our current free demo, which tracks coverage of the PS3 and Nintendo Wii.

My Stuff is a new ImpactWatch™ feature that enables individual users to save stories in the system that are pertinent to them. To do this each story is listed with an icon that saves the item in a place where they collect articles. Further, it uses AJAX so that saving items is a smooth process that doesn’t involve multiple web pages.Visit the ImpactWatch™ site to learn more about the program. We also offer a free demo that features analysis of media coverage about the launch of the Nintendo Wii and PlayStation 3 and provide case studies about how ImpactWatch can help any organization manage its public relations.

Click on the picture for a video demo of My Stuff.

Back in November, a number of us here at The Bivings Group were captivated by the Nintendo Wii and Sony PlayStation 3 launch – so much so, that we set up our ImpactWatch demo to follow the news about the two game systems. Now that both the launch and the Holiday Season have past, we decided to put together a report based on the ImpactWatch analysis and our own research. The following is a brief summary of our findings.

Sony PlayStation 3

Prior to launch, it sounded like Sony’s PlayStation 3 had captivated the imaginations of the gaming world. While the Nintendo Wii was quietly building buzz, the media was all over the PlayStation 3 like a pack of wolves on a fresh kill. The hype surrounding the PlayStation 3 launch was staggering, and going into the Game Console Wars, a betting man probably would have put his money on Sony. With the success of the original PlayStation and the even greater success of the PlayStation 2, it seemed like it would be a slam-dunk for Sony. That turned out not to be the case. Three things that stood out about the media coverage of the PlayStation 3 were:

• PlayStation 3 Launch Sees Rampant Crime. Buying a video game system was never so dangerous. Due to massive hype-driven demand, combined with severe supply constraints, the launch of the PlayStation 3 was tainted by theft and violent crime that spanned the globe.
• Sony PR and Management Blunders Abound. From Sony’s decision to include the Blu-Ray high-definition DVD drive, thus delaying the launch by almost a year, to Sony Australia’s General Manager, Nic Foster saying “Wii is a core gaming device. It’s a more fun, intuitive sort of product to pick up,” to Sony’s press release falsely claiming that they had won a Technology and Entertainment Emmy for the SIXAXIS controller, they managed to fumble the PR ball on every play.
• Developers Jump Ship, Express Angst. Reports show Sony failed to cater sufficiently to non-Sony game developers. They lost the platform exclusivity of the best selling game of all time (Grand Theft Auto) and alienated their third party developers to such an extent that the launch line-up consisted of only a handful of titles. Gabe Newell of Valve Software said that, “The PS3 is a total disaster on so many levels, I think it’s really clear that Sony lost track of what customers and what developers wanted.”

Nintendo Wii

The Nintendo Wii can be described as the underdog going into the Game Console Wars. Initially, both Sony and Microsoft felt that it was not a direct competitor. Their machines targeted hard-core gamers, who are interested in the most realistic gaming experience, the best sound, and greatest speed. The Wii was considered more of toy targeted towards younger gamers. It turned out that the Wii was a more direct competitor than anticipated.

Three thing that helped to shape the brand perceptions consumers have about the Wii were:

• Media Stardom. The Nintendo Wii rapidly ascended to become a pop-cultural icon. From the beginning, the Wii was a media darling, earning free coverage in editorials, radio station contests, and television shows – including being prominently featured in episodes of South Park and The Colbert Report, as well as being given away to every audience member on an episode of Dr. Phil.
• Strapgate. In a public relations coup d’etat, Nintendo managed to turn a potentially damaging quality issue into a resounding brand victory. Within a week of the Wii’s launch, reports began to surface about Wiimotes slipping out of gamers’ hands and the security straps breaking. Nintendo responded promptly and decisively, announcing an investigation and voluntary recall of the straps. What could have turned into a significant issue managed to help solidify the Nintendo brand in the eyes of consumers.
• Broad Demographic Appeal. Nintendo’s NES gaming console was an 80’s icon and many people that were kids playing their NES console in the 80’s are now in their 30’s and want to relive the fun of their youth. In a piece on 1up.com, Nintendo’s Senior VP of Marketing, George Harrison, cites a 2006 survey by the Entertainment Software Association revealed that 25 percent of all gamers are 50 or older. Of the three next-generation game consoles, only the Wii has been positioned to really target such emerging market segments.

If you are interested in reading the full report, click here to download it as a PDF.

If you would like access to the ImpactWatch demo set up to track this issue, click here to request a username and password.

A couple of months ago we ran a demo of our ImpactWatch™ product that analyzed media coverage around the 2006 Senate race in Connecticut. Today we’re launching another demo that looks at coverage on major gaming websites of the launches of the Playstation 3 and Nintendo Wii gaming consoles. By signing up, you’ll get access for 5 days to a fully functional version of our ImpactWatch system that covers this topic.Please sign up now to get access to the Playstation 3 vs. Nintendo Wii demo. For more information, visit ImpactWatch.com. Check back later in the week when we’ll release our first report analyzing coverage.

For the uninitiated, here’s our one sentence summary of what ImpactWatch is.

ImpactWatch™ is a web-based media management platform used by public relations and corporate communications professionals to continuously observe, track, gather and analyze high-volume media coverage of any brand, product, issue, event, or industry.

We’ve just published the second in a series of reports on media favorability in the Connecticut Senate race. The race isn’t nearly as close as it was a couple of months ago, but come election day surprises are always plentiful! Even so, as a niche case study in media favorability on a major Senate race, we think it’s probably one of only a handful out there. We used our ImpactWatch(TM) web platform to generate this report — those interested can obtain access to a demo showing the nuts and bolts of the system here.

Key findings in our second Connecticut Senate race report covering the period from October 1, 2006 to November 5, 2006:

• Campaign Tactics, a category we created for articles about overall strategies employed by the candidates, particularly advertising strategies, was the most written about subject with 18% of all articles.
• The subject most written about in the last reporting period, the war in Iraq, was written about in 16% of the articles in this reporting period.
• Overall, coverage for both Ned Lamont and Joe Lieberman was predominantly negative at 47 and 48% respectively.
• Local Connecticut publications favored Ned Lamont in the Campaign Tactics and Iraq War subject categories much moreso than national publications which tended to slightly favor Joe Lieberman.
• Poll results seem to directly affect the overall positive or negative media coverage of a particular candidate in a very significant manner.

To view the full report click here. We blogged about our previous report here.

The following graphs illustrate some of the trends in coverage available within the full report.

Lieberman Favorability Breakdown:

Lamont Favorability Breakdown:

Lamont vs. Liberman Average Favorability: