ImpactWatch Blog

Back in November, a number of us here at The Bivings Group were captivated by the Nintendo Wii and Sony PlayStation 3 launch – so much so, that we set up our ImpactWatch demo to follow the news about the two game systems. Now that both the launch and the Holiday Season have past, we decided to put together a report based on the ImpactWatch analysis and our own research. The following is a brief summary of our findings.

Sony PlayStation 3

Prior to launch, it sounded like Sony’s PlayStation 3 had captivated the imaginations of the gaming world. While the Nintendo Wii was quietly building buzz, the media was all over the PlayStation 3 like a pack of wolves on a fresh kill. The hype surrounding the PlayStation 3 launch was staggering, and going into the Game Console Wars, a betting man probably would have put his money on Sony. With the success of the original PlayStation and the even greater success of the PlayStation 2, it seemed like it would be a slam-dunk for Sony. That turned out not to be the case. Three things that stood out about the media coverage of the PlayStation 3 were:

• PlayStation 3 Launch Sees Rampant Crime. Buying a video game system was never so dangerous. Due to massive hype-driven demand, combined with severe supply constraints, the launch of the PlayStation 3 was tainted by theft and violent crime that spanned the globe.
• Sony PR and Management Blunders Abound. From Sony’s decision to include the Blu-Ray high-definition DVD drive, thus delaying the launch by almost a year, to Sony Australia’s General Manager, Nic Foster saying “Wii is a core gaming device. It’s a more fun, intuitive sort of product to pick up,” to Sony’s press release falsely claiming that they had won a Technology and Entertainment Emmy for the SIXAXIS controller, they managed to fumble the PR ball on every play.
• Developers Jump Ship, Express Angst. Reports show Sony failed to cater sufficiently to non-Sony game developers. They lost the platform exclusivity of the best selling game of all time (Grand Theft Auto) and alienated their third party developers to such an extent that the launch line-up consisted of only a handful of titles. Gabe Newell of Valve Software said that, “The PS3 is a total disaster on so many levels, I think it’s really clear that Sony lost track of what customers and what developers wanted.”

Nintendo Wii

The Nintendo Wii can be described as the underdog going into the Game Console Wars. Initially, both Sony and Microsoft felt that it was not a direct competitor. Their machines targeted hard-core gamers, who are interested in the most realistic gaming experience, the best sound, and greatest speed. The Wii was considered more of toy targeted towards younger gamers. It turned out that the Wii was a more direct competitor than anticipated.

Three thing that helped to shape the brand perceptions consumers have about the Wii were:

• Media Stardom. The Nintendo Wii rapidly ascended to become a pop-cultural icon. From the beginning, the Wii was a media darling, earning free coverage in editorials, radio station contests, and television shows – including being prominently featured in episodes of South Park and The Colbert Report, as well as being given away to every audience member on an episode of Dr. Phil.
• Strapgate. In a public relations coup d’etat, Nintendo managed to turn a potentially damaging quality issue into a resounding brand victory. Within a week of the Wii’s launch, reports began to surface about Wiimotes slipping out of gamers’ hands and the security straps breaking. Nintendo responded promptly and decisively, announcing an investigation and voluntary recall of the straps. What could have turned into a significant issue managed to help solidify the Nintendo brand in the eyes of consumers.
• Broad Demographic Appeal. Nintendo’s NES gaming console was an 80′s icon and many people that were kids playing their NES console in the 80′s are now in their 30′s and want to relive the fun of their youth. In a piece on 1up.com, Nintendo’s Senior VP of Marketing, George Harrison, cites a 2006 survey by the Entertainment Software Association revealed that 25 percent of all gamers are 50 or older. Of the three next-generation game consoles, only the Wii has been positioned to really target such emerging market segments.

If you are interested in reading the full report, click here to download it as a PDF.

If you would like access to the ImpactWatch demo set up to track this issue, click here to request a username and password.

In the most recent volume of Communique Magazine , TBG’s Gary Bivings authored a featured article. “Watching the Web” is a great piece about how PR and marketing techniques are changing to incorporate the monitoring of various new forms of media, primarily the Web. The article cites several examples of how the Web has affected PR and customer involvement in the pharmaceutical industry, and discusses how content tracking platforms can be an effective addition to any PR firms strategy (this includes our very own ImpactWatch !). Among other issues, Gary listed the Top Seven Online Media Monitoring Practices in his article:

1. Get involved sooner rather than later
2. Implement a platform that will track online media for you
3. Categorize online activities of target markets/information seekers–blogging, message board posting, etc.
4. Make a list of the top sites to monitor per public/target audience
5. Track site statistics (eg, how often the site is visited)
6. Track bias of various sites with regard to your product
7. Decide how you will respond to the circulation of negative information about your product

You can read the article in its entirety here.

We’ve just published the second in a series of reports on media favorability in the Connecticut Senate race. The race isn’t nearly as close as it was a couple of months ago, but come election day surprises are always plentiful! Even so, as a niche case study in media favorability on a major Senate race, we think it’s probably one of only a handful out there. We used our ImpactWatch(TM) web platform to generate this report — those interested can obtain access to a demo showing the nuts and bolts of the system here.

Key findings in our second Connecticut Senate race report covering the period from October 1, 2006 to November 5, 2006:

• Campaign Tactics, a category we created for articles about overall strategies employed by the candidates, particularly advertising strategies, was the most written about subject with 18% of all articles.
• The subject most written about in the last reporting period, the war in Iraq, was written about in 16% of the articles in this reporting period.
• Overall, coverage for both Ned Lamont and Joe Lieberman was predominantly negative at 47 and 48% respectively.
• Local Connecticut publications favored Ned Lamont in the Campaign Tactics and Iraq War subject categories much moreso than national publications which tended to slightly favor Joe Lieberman.
• Poll results seem to directly affect the overall positive or negative media coverage of a particular candidate in a very significant manner.

To view the full report click here. We blogged about our previous report here.

The following graphs illustrate some of the trends in coverage available within the full report.

Lieberman Favorability Breakdown:

Lamont Favorability Breakdown:

Lamont vs. Liberman Average Favorability:

As mentioned previously, we are currently running a demonstration of our ImpactWatch™ media monitoring platform that tracks mainstream media coverage of the Connecticut Senate Race. As part of the demonstration, we have used ImpactWatch™ to create a report on media coverage of the race during the month of September. This is the first in a series of reports we will release in the days leading up to the election.

Following are some of the reports key findings:

• Iraq was the subject of 20% of all stories written about this race, making it the most popular frequently mentioned topic.
• Overall, coverage of Ned Lamont was slightly more favorable than the coverage of Senator Joe Lieberman.
• However, Senator Lieberman’s coverage became more favorable as September went on due to the release of positive poll numbers at the end of the month. During this same period, Mr. Lamont’s coverage became more negative.
• Connecticut media had a larger proportion of positive articles written about Mr. Lamont and negative articles written about Sen. Lieberman than the national media.

The following graphs demonstrate some of the trends in coverage.

Subject Breakdown

Lamont vs. Lieberman Avg Favorability

You can view the full report here.

If you are interested in learning more about ImpactWatch™, please sign up now for our free access to our demo on the CT Senate Race.

As a small company, we’ve always struggled with how best to market our media monitoring platform, Impactwatch™. We don’t have a dedicated sales force or the budget to sponsor every conference or present at every trade show. We also aren’t much for intrusive cold calling (unlike a lot of folks in this space). Plus, it’s difficult to explain Impactwatch™ on a marketing site with text and screenshots – it’s the kind of product that doesn’t really click until you see an in person demo and/or play with it yourself.We may be delusional, but we think we have a great product here. We just need more folks to give it a try.

So we’re trying a different approach. Today, we are launching a new version of our Impactwatch™ marketing site that includes an invitation to sign up for a 5 day pass to a demo of the product. The topic of the demo is the Connecticut Senate race between Ned Lamont and Joe Lieberman. We’ll run this demo until November 15th, and then launch a new one on some other timely, non-political topic soon thereafter. This initial demo will track only Mainstream Media (MSM) – in future demos we will show how Impactwatch™ can be used to help track the blogosphere in addition to MSM.

I would encourage anyone who is interested to sign up for our demo now. You can also check our our FAQ about the demo to learn more. We’ll begin issuing usernames and passwords for the demo tomorrow.

If you have questions or comments about the demo, please feel free to send me an email or give me a call at 202-741-1500.

I have a bit of an Alexa problem. I spend a bit more time than is healthy analyzing the reach of website A compared to website B. The result is cheap posts, but I’m going to do one more before I swear off the practice. So here we go: (1) Of newspaper websites, the New York Times is by far the most popular, despite being only the third most popular paper in terms of print circulation. The Washington Post is the second most popular newspaper website (it’s fifth in terms of print circuation). (more…)